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Customer Service

Our Customer Service qualifications are designed to help learners improve and be more confident in the service you offer to customers. Learners will develop their communication, problem-solving, and influencing skills and learn to deal with challenging situations.

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Start date
Apprenticeship Only

Minimum of 1 year contract

2 & 3 Apprenticeship Only

Full Time (as per employer contract)

Various employers across the North East

About the course

Customer Service Practitioner Apprenticeship Level 2:

Our Level 2 Customer Service Practitioner apprenticeship aims to equip learners with the ability to deliver high quality products and services to the customers of their organisations. The apprentices responsibilities will be to provide a high quality service to customers which will be delivered from the workplace, digitally or through going out into the customer’s own locality. Apprentices will cover dealing with orders, payments, offering advice and guidance, sales, after care and more. Customers interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Customer Service Practitioner Apprenticeship Level 3:

Our Level 3 Customer Service Practitioner Apprenticeship  aims to equip learners to become a professional, offering direct customer support within all sectors and organisation types. Apprentices will be an advocate of customer service and they will act as a referral point for dealing with more complex or technical customer requests, complaints and queries. Customer Service Practitioners are usually responsible for escalated requests, sharing knowledge with wider teams and gathering and analysing data.

What do you need to apply for the course?

Maths and English GCSE’s grade 4 or above.

Course Costs

N/A - an apprenticeship is classed as full time employment. You are employed by the employer as a full-time member of staff.

How will you be assessed?

An apprenticeship is a genuine job with an accompanying skills development programme. Through your apprenticeship, you will gain the technical knowledge, practical experience and wider skills you need for your job and career. You will gain this through a mix of learning in the workplace, formal off-the-job training and the opportunity to practise new skills in a real work environment.
At the end of your apprenticeship you will complete an End Point Assessment (EPA) carrier out by an independent End Point Assessment Organisation. The assessment activities are designed to best draw out your knowledge, skills and behaviours, whilst maintaining a rigorous and impartial assessment of your abilities.


On completion of one of our Customer Care apprenticeships, many of our learners move on to careers in contact centres, retail shops, hospitality, and receptionist roles.

Awarded by


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The Customer Service apprenticeship has provided me with the skills and knowledge to further develop my career in customer service. The support I have received from Springboard has massively improved my confidence. Thank you!

Customer Service Apprentice

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