Customer Service Practitioner Apprenticeship Level 2:
Our Level 2 Customer Service Practitioner apprenticeship aims to equip learners with the ability to deliver high quality products and services to the customers of their organisations. The apprentices responsibilities will be to provide a high quality service to customers which will be delivered from the workplace, digitally or through going out into the customer’s own locality. Apprentices will cover dealing with orders, payments, offering advice and guidance, sales, after care and more. Customers interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Customer Service Practitioner Apprenticeship Level 3:
Our Level 3 Customer Service Practitioner Apprenticeship aims to equip learners to become a professional, offering direct customer support within all sectors and organisation types. Apprentices will be an advocate of customer service and they will act as a referral point for dealing with more complex or technical customer requests, complaints and queries. Customer Service Practitioners are usually responsible for escalated requests, sharing knowledge with wider teams and gathering and analysing data.