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Customer Service & Business Skills

The programme aims to improve communication, service and organisational skills. Learners will take part in discussions, activities, and entrepreneurial projects to learn how to make their money grow.

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Start date
Enrolling Now (Study Programme)

Duration
12 months

Level
1

Attendance
Full Time

Location
Various

About the course

The focus is on developing skills required for a career in customer service and/or business administration. Our programmes are designed to help learners improve and be more confident in the service you offer to customers. Learners will develop their communication, problem-solving, and influencing skills and learn to deal with challenging situations.
Students who are committed will also access a work experience placement 1-3 days a week to gain essential, hands-on skills.
On completion, there will be the opportunity to progress to level 2 or employment/apprenticeship
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We also offer Customer Service and Business Administration apprenticeships. Click here to find out more.

What do you need to apply for the course?

Entry Level – No previous qualifications are required for this programme, however, a pre-course interview will be required before a place is offered.

Course Costs

Courses are free if you’re aged 16-18.

How will you be assessed?

You will be assessed via written assessments and practical assignments.

Aims

The focus is on developing skills required for a career in customer service and/or business administration.

Awarded by

City and Guilds

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Futures has supported me with my work and understanding and confidence.

Bethany

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