The focus is on developing skills required for a career in customer service and/or business administration. Our programmes are designed to help learners improve and be more confident in the service you offer to customers. Learners will develop their communication, problem-solving, and influencing skills and learn to deal with challenging situations.
Students who are committed will also access a work experience placement 1-3 days a week to gain essential, hands-on skills.
On completion, there will be the opportunity to progress to level 2 or employment/apprenticeship
We also offer Customer Service and Business Administration apprenticeships. Click here to find out more.
What do you need to apply for the course?
Entry Level – No previous qualifications are required for this programme, however, a pre-course interview will be required before a place is offered.
Courses are free if you’re aged 16-18.
How will you be assessed?
You will be assessed via written assessments and practical assignments.
The focus is on developing skills required for a career in customer service and/or business administration.
City and Guilds